Frequently Asked Questions

What Customers Usually Ask about

 

How much do you charge?

$25 per hour for design services.  We can usually provide an estimate from a photo and some idea of size and function.


Print costs vary, but about 25 to 30 cents per cubic centimeter of material is a good starting point. Larger parts that have to be solid cost the most. Larger objects can be just as strong at lower density since the interior is a honeycomb.

How do I pay?

We can invoice via Square or Paypal so you can use your credit card.  We will keep you updated with progress and shipping information.


The Square or Paypal charge is about 3% and is included in the invoice.


What material do you use? What colors are available

We only print in ABS, which is the same durable material that Lego's are made of.  We have many colors available, see the photo at the right.  We can print nylon or other materials if the application requires it.


How long does it take to get my product?

Creating designs can take a day to several weeks depending on complexity.  Our estimate will be in your quote.


If you provide a Thingiverse number, we can download and print from that file, but keep in mind that not all public files have been vetted by 3d printer owners.  We may find that the model is corrupt.


We need to know if you have a color preference and some idea of how the part might be used so we can choose density and orientation of part for printing.


Prints generally take a day or two after invoice is approved.  Backlog or print errors can cause the print to be delayed for several days.  Shipping to anywhere in the US is dependent on USPS, but can be as little as 1 to 2 days with Priority Mail.


What’s your return policy?

We pride ourselves in providing a product that meets your satisfaction.  If we can't do that, we won't take the job or will refund your money.  We have never had a dissatisfied customer in our 7 years of selling 3D printing parts or services.


Do you ship oversees and to P.O. boxes?

We do not ship overseas but can ship to a P.O . Box or freight forwarder provided the credit card address and charge is valid.  We normally ship via USPS and will provide a tracking number.  If it is of high value or you are willing to pay for quicker delivery, we will ship via Priority Mail with insurance.


How is your customer service?

Contact us using the contact info page of this web site and describe what you are looking for.  Sending photos or sketches and an overall idea of size is very helpful.  We often work on the customer concept for several hours even before sending an invoice because we want to be sure we can be successful before taking the job.

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